At MK Astro Hub, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy below.

1. Eligibility for Refunds

We offer refunds on items that meet the following conditions:

  • The product must be unused, in its original packaging, and in the same condition that you received it.
  • You must request a refund within 7-10 days of receiving your order.
  • Proof of purchase (such as your order number or receipt) is required to process the refund.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Downloadable digital products, such as e-books or astrology charts
  • Gift cards or vouchers
  • Clearance or sale items (if explicitly stated)
  • Items returned without original packaging or that show signs of use

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Email our customer service team at info@mkastrohub.com with your order number and the reason for your return.
  2. Return Approval: We will review your request and provide instructions on how to return your item if it is eligible.
  3. Return Shipping: Customers are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure your item reaches us safely.

4. Processing Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 days.
  • If rejected, we will inform you of the reason and return the item to you (if applicable).

5. Late or Missing Refunds

If you haven’t received your refund within the expected time frame:

  • First, check your bank account again.
  • Then, contact your credit card company or bank, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at info@mkastrohub.com.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same one, please contact us at info@mkastrohub.com to arrange an exchange.

7. Cancellations

Orders can be canceled within 2 hours of placing the order, provided the item has not already been shipped. To cancel an order, please email us at info@mkastrohub.com as soon as possible.

8. Contact Information

If you have any questions about our refund policy, please reach out to us at:

Email: info@mkastrohub.com